Real Estate 101

For VA's to Support Real Estate Professionals at a Basic Level. Duration: 44 minutes.

This course is designed for VAs who want to support Real Estate professionals at a basic level, with a strong emphasis on Residential Real Estate. The content is developed to introduce generally applicable operating systems and business standards across North America and to provide the knowledge and tools you need to support your Client in their day-to-day business.

If your role includes managing a CRM (Customer Relationship Management) system (which may be proprietary to the brokerage or may be generic) your client will need to introduce you to the system. They may want you to use that system they use to track contact information, appointment scheduling, business development activities, milestones, etc.


Disclaimer: The information presented is based on commonly accepted terminology, norms and practices in many North American Real Estate markets. However, be aware that these vary by jurisdiction and you must follow the laws, regulations, and practices in your client’s local area. Be sure to consult and defer to your Client for all direction.

Published 2021


Your Instructor


DonnaLynne MacDonald
DonnaLynne MacDonald

DonnaLynne has the perfect vantage point to introduce you to the world of Real Estate administration.

As a highly productive licensed Realtor, she was the recipient of several achievement awards including consistently achieving Medallion status – Top 10% of the Greater Vancouver Real Estate Board members.

Since retiring from the business, DonnaLynne thrives on providing virtual support services to active Real Estate agents across North America and she wants to share her knowledge and experience to help others succeed.

When she is not working, she enjoys cooking, balcony gardening, binge-watching movies, and spending time in great conversation with friends.


Course Curriculum


  Introduction
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  Who’s Who, and What they Do
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  Working with the MLS (Multiple Listing Service)
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  Supporting Your Client in Their Day to Day Business
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
Due to the nature of this course being information based we do not offer a money back guarantee. We price fairly, and fully assess the course before launching and assure quality. Please contact us at [email protected] to submit your experience. Thank you!

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