Problem Solving and Decision Making
Duration 1 hour 30 minutes
We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision-making that goes on and the problem-solving we do; some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through to take on major decisions at work.
Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.
Problem solving and decision making is a foundational skill that all virtual assistants benefit from. Many clients rely on you to help them with their problems and decisions daily.
At the end of this course, you will be able to:
- Apply problem-solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriate solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Let's get started
Enrolment is 1 year from purchase date.
Tamra Schnyder is a Graphic Designer passionate about developing graphics, photography, logo design, advertising, corporate identity, branding, and illustration.
Drawing on her experience as a small business owner, she strives to bring a unique and inventive outlook to her creative endeavours. Focusing on the customer, and listening to what they want, collaborating with them to make their business engaging and identifiable.
Tamra also uses her experience as an Instructor and Course Creator to bring knowledge to people in an easy to understand formula.
Tamra is a member of the Graphic Designers of Canada. She lives in Calgary, Alberta with her partner and fractious cat. She enjoys gardening, table-top role playing games, and cooking.
StartMaking Decisions (13:51)
StartGetting Real Part 1 (3:28)
StartGetting Real Part 2 (1:53)
StartThe Problem Solving Model (11:44)
StartThe Truck Case Study (1:09)
StartThe Truck Review (4:35)
StartThe Problem Solving ToolKit (20:12)
StartSwotting Up (1:54)
StartMaking Good Group Decisions (10:05)
StartAnalyzing and Selecting Solutions (3:40)
StartPlanning and Organization (3:21)